# Pricing — Incidentary

Last updated: 2026-04-15

Incidentary uses usage-based pricing per **causal event (CE)**, not per seat. All plans include the full feature set — no feature gating between tiers. Annual billing saves 20%.

**What is a causal event?** 1 CE = 1 captured operation: an inbound HTTP request, an outbound call, a queue publish or consume, or a job start/end. A typical 3-service request with 2 downstream calls produces approximately 6 CEs.

## Free

- Price: $0/month
- Causal events included: 200,000/month (hard cap)
- Data retention: 14 days
- Team members: 5
- Features: Full causal assembly, ghost service detection, service map, coverage scorecard, anomaly feed, shared trace links (no auth required), Slack notifications
- Overage: Not available — ingestion stops at 200K CEs
- Credit card required: No

## Pro

- Price: $59/month (or $47/month billed annually)
- Causal events included: 1,000,000/month
- Data retention: 30 days
- Team members: Unlimited
- Features: Everything in Free, plus pattern detection, request waterfall, PagerDuty integration
- Overage: $15 per additional 1M CEs

## Team

- Price: $149/month (or $119/month billed annually)
- Causal events included: 5,000,000/month
- Data retention: 90 days
- Team members: Unlimited
- Features: Everything in Pro, plus dependency matrix, similar incident discovery, bi-directional Slack integration
- Overage: $10 per additional 1M CEs

## Enterprise

- Price: Custom — contact sales@incidentary.com
- Causal events included: Custom volume
- Data retention: 90+ days (configurable)
- Team members: Unlimited
- Features: Everything in Team, plus SSO/SAML, dedicated support, contractual SLA, custom data retention
- Overage: Negotiated

## Comparison with alternatives

Incidentary is **not** a replacement for on-call/coordination tools. It runs alongside them. For on-call routing and incident coordination, see PagerDuty, incident.io, Rootly, or Grafana IRM. Incidentary provides the causal trace layer — the shared picture of what broke and in what order — that none of those tools produce.

|                           | Incidentary Free | Incidentary Pro | PagerDuty Business | incident.io Team + On-Call |
| ------------------------- | ---------------- | --------------- | ------------------ | -------------------------- |
| Monthly cost (team of 10) | $0               | $59 (flat)      | $410               | $270                       |
| Pricing model             | Per CE (flat)    | Per CE (flat)   | Per seat           | Per seat + add-on          |
| Causal trace assembly     | Yes              | Yes             | No                 | No                         |
| Ghost service detection   | Yes              | Yes             | No                 | No                         |
| On-call scheduling        | No               | No              | Yes                | Yes                        |
| Incident coordination     | No               | No              | Yes                | Yes                        |